Privacy Policy — Sensible Lab

1. Information We Collect

We may collect the following categories of data when you visit our website or use our services:

1.1. Information You Provide Directly

• Full name
• Email address
• Phone number
• Messages submitted through contact forms
• Booking information for golf lessons or training sessions

1.2. Automatically Collected Data

When browsing our website, certain technical information is collected automatically:

• IP address
• Browser type and version
• Device and operating system
• Pages visited and time spent
• Cookies and similar technologies

This data helps us improve website performance and ensure stable functionality.

1.3. Payment Information

If you make a reservation or purchase a service, payment may be processed through trusted third-party providers. Sensible Lab does not store full payment card details.

2. How We Use Your Information

We process personal data only for clear and lawful purposes, including:

• Managing bookings and communication
• Responding to inquiries
• Providing information about our golf services
• Improving website performance and user experience
• Ensuring security and preventing misuse
• Handling administrative and operational tasks

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent — when you submit a form or opt in to receive communication
• Performance of a contract — when booking lessons or purchasing services
• Legitimate interest — improving our services and website
• Legal obligations — record-keeping requirements

4. Cookies and Tracking Technologies

Our website uses essential cookies to ensure basic functionality, and performance cookies to help analyse general website usage.

You can control or disable cookies through your browser settings at any time.

5. Data Sharing

Your information may be shared only with:

• Service providers who support our website, booking system, or payment processing
• Professional advisors (legal, administrative, IT support)
• Authorities, if required by law

All third-party partners are required to follow strict data protection standards.

6. Data Storage and Security

We implement technical and organisational measures to protect your information from unauthorised access, loss, or alteration.

Data is stored only for as long as needed to fulfil the purposes outlined in this policy.

7. Data Retention

Personal data is kept only for the necessary period:

• Contact form messages — up to 12 months
• Booking and service records — as required for administrative and legal purposes
• Technical logs — short-term storage for security and performance analysis

After expiry, data is securely deleted.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data (data portability)

To exercise any of these rights, please contact us using the details below.

9. External Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

We encourage you to review their policies when visiting such pages.

10. Changes to This Policy

We may update this Privacy Policy occasionally.

Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how we process your data, you can reach us at:

Contact Us